CRM Idol: Paul Greenberg EMEA judge interview

Paul Greenberg is the author of the best-selling CRM at the Speed of Light and President of The 56 Group, LLC, a consulting firm focused on CRM and Social CRM strategic services. He is a founding partner of BPT Partners, a training and consulting venture composed of a number of CRM luminaries. Paul is the [...]

CRM Idol: Laurence Buchanan EMEA judge interview

Laurence Buchanan is a recognised authority and evangelist on CRM, Social CRM and customer experience transformation. He has spent over 12 years working in the CRM market, both as a sales and marketing leader and as a CRM subject matter expert. Laurence heads up CRM and Social CRM within the UK for Capgemini (Technology Services). [...]

CRM Idol EMEA judges’ interviews: Silvana Buljan

Silvana Buljan has been involved as business consultant and subject matter expert in CRM projects since 1998, focusing on defining customer centric processes and policies and supporting their implementation in multi-national organizations. Her expertise lies mainly in CRM change management, organizational set-up and training/coaching for longterm CRM. She contributes in various expert panels as author [...]

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