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		<title>Customer Service Agent, I don&#8217;t need you.</title>
		<link>http://customerking.it/2012/05/15/customer-service-agent-i-dont-need-you/?lang=it</link>
		<comments>http://customerking.it/2012/05/15/customer-service-agent-i-dont-need-you/?lang=it#comments</comments>
		<pubdate>Tue, 15 May 2012 10:00:00 +0000</pubdate>
		<dc:creator>customerking</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Experience]]></category>
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		<category><![CDATA[Agent]]></category>
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		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[knowledge]]></category>
		<category><![CDATA[Selfservice]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Support]]></category>
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		<guid ispermalink="false">http://customerking.it/?p=1696-it</guid>
		<description><![CDATA[Ok, it&#8217;s a provocation. We&#8217;ll always need human intervention with complex problems but the aim of this article is to argue about social and self services. I don&#8217;t know you but I&#8217;ve always thought and seen that 90% of the times people have a problem, they just give a huge relevance to resolution time. That&#8217;s [...]]]></description>
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		<title>Social Business speaks Italian but looks &#8220;to the infinity&#8230; and beyond!&#8221;</title>
		<link>http://customerking.it/2012/04/24/social-business-speaks-italian-but-looks-to-the-infinity-and-beyond/?lang=it</link>
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		<pubdate>Tue, 24 Apr 2012 12:56:16 +0000</pubdate>
		<dc:creator>customerking</dc:creator>
				<category><![CDATA[Generale]]></category>
		<category><![CDATA[2012]]></category>
		<category><![CDATA[Bian Solis]]></category>
		<category><![CDATA[E20]]></category>
		<category><![CDATA[Emanuele Quintarelli]]></category>
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		<category><![CDATA[Frank Eliason]]></category>
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		<category><![CDATA[SCRM]]></category>
		<category><![CDATA[Social Business]]></category>
		<category><![CDATA[Social CRM]]></category>

		<guid ispermalink="false">http://customerking.it/?p=1678-it</guid>
		<description><![CDATA[Here it comes again, luckily. In Italy lots of people like me is &#8220;hungry&#8221; for valuable event focused on new (social and collaborative) business model and related case study. If we focus on social crm and other customer-centric business approach the &#8220;hunger&#8221; becomes even worst. And you are compelled to look at livestreaming from conference [...]]]></description>
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		<title>Back to the future of CRM?</title>
		<link>http://customerking.it/2012/02/27/back-to-the-future-of-crm/?lang=it</link>
		<comments>http://customerking.it/2012/02/27/back-to-the-future-of-crm/?lang=it#comments</comments>
		<pubdate>Mon, 27 Feb 2012 08:54:28 +0000</pubdate>
		<dc:creator>customerking</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[SCRM]]></category>
		<category><![CDATA[Social Business]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Strategy]]></category>

		<guid ispermalink="false">http://customerking.it/?p=1645-it</guid>
		<description><![CDATA[  You know what? It&#8217;s strange but in few days I&#8217;ve read two really interesting posts written by well-known CRM experts Mark Tamis and Laurence Buchanan about how Social CRM topic maybe is biasing the real-life business strategies, channeling too much interest and money on a small amount of people who maybe are not worth [...]]]></description>
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