The place where the Customer counts

Free thoughts on CRM, Business and the next big thing

The place where the Customer counts - Free thoughts on CRM, Business and the next big thing

My two cents about analytics together with thought leaders

Here the video of the “Measuring what matters. Leveraging analytics and KPIs to grow social business initiatives” session at the Premium Conference in Milan, during the last Social Business Forum. Together with me Jerome Colombe (Head of Web Governance at Alcatel-Lucent), Rawn Shah (Social Business Strategist at IBM) and Mark Tamis (Social CRM and Social Business Strategist at Net-7).

Enjoy!

 

[vimeo]http://vimeo.com/45430719[/vimeo]

Category: Generale