The place where the Customer counts

Free thoughts on CRM, Business and the next big thing

The place where the Customer counts - Free thoughts on CRM, Business and the next big thing

Social Business speaks Italian but looks “to the infinity… and beyond!”

Here it comes again, luckily. In Italy lots of people like me is “hungry” for valuable event focused on new (social and collaborative) business model and related case study. If we focus on social crm and other customer-centric business approach the “hunger” becomes even worst. And you are compelled to look at livestreaming from conference around the world expect yours. Damn it!!!

But thanks to the guys from Open Knowledge, and the tireless Emanuele Quintarelli (a good friend but, most important, one of the few real thought leader in Italy about social business), after 5 consecutive years of success (I don’t want to enumerate statics about registrations and attendances) next 4/5 June the Social Business Forum comes back in Milan with a long list of thought leaders and case studies.

So what about me? First of all I’m honoured to be one of the speaker (this is the second time and maybe I’m getting addicted) and probably I’ll bring to the audience some thoughts about Big Data and their contribution to the Social CRM…stay tuned!

But now let’s speak about searious things. This year is very important cause, among various experts and practitioners, I’ll have the opportunity to follow:

  • John Hagel, one of the most important leader and author about business strategy and technology (please read its must read book “The Power of Pull”,
  • Frank Eliason, maybe the most known Social Customer Service Manager (do you remember the famous Comcast case study?) now working for Citibank
  • Ray Wang, Principal Analyst and CEO at Constellation Research, one of the main research and advisory firm focused on strategy and disruptive/emerging technologies
  • Bian Salis, Head of Social Media Innovation for BT (managing social media strategy, social marketing and the well-known social customer service BTCare)

For sure the number of speakers will increase in the next weeks so you (and I) will surely find lots of new insight about topics like Social CRM, E2.0, Social Business, Open Innovation, Community Management and Social Media strategy.

I really suggest you to fix the date on your agenda and register here to take part in the, probably, most important European business event.

See you there

Category: Generale